Privacy Policy

Introduction

SheHarmony ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered creative content services.

By using our services, you consent to the data practices described in this policy.

Information We Collect

We collect information that you provide directly to us when using our services:

• •Contact Information: Name, email address
• •Order Details: Product selections, occasion, recipient information, personal stories and memories you share
• •Payment Information: Processed securely through Stripe - we do not store credit card numbers
• •Photos: Images you upload for personalized album artwork
• •Communication Data: Messages you send to our support team
• •Usage Data: How you interact with our website, pages visited, features used

How We Use Your Information

We use your personal information for the following purposes:

• •To process and fulfill your orders
• •To generate your personalized AI content (songs and album artwork)
• •To communicate with you about your order status and delivery
• •To send you your completed digital products via email
• •To respond to customer support inquiries
• •To improve our services and user experience
• •To detect and prevent fraud or abuse
• •To comply with legal obligations

Data Storage and Retention

Your data is stored securely using industry-standard practices:

• •Order data is stored for 7 years for tax, accounting, and legal compliance purposes
• •Uploaded photos are stored securely and automatically deleted after 30 days
• •Generated content may be retained for quality assurance and service improvement
• •Payment records are maintained as required by financial regulations
• •You may request deletion of your data at any time by contacting support@sheharmony.com

Data Sharing and Third-Party Services

We do not sell your personal information. We share data with the following categories of service providers to operate our services:

• •AI Content Generation: OpenAI (lyrics generation via GPT-4o, album artwork via gpt-image-1), FAL/MiniMax (audio generation via MiniMax-music v2.6)
• •Payment Processing: Stripe (credit card processing, payment records)
• •Cloud Infrastructure: Vercel (website hosting, file storage via Vercel Blob), Supabase (database)
• •Email Delivery: Resend (transactional emails, order delivery)
• •Background Processing: Inngest (job orchestration)
• •Legal Requirements: When required by law, court order, or government request
• •Business Transfers: In the event of a merger, acquisition, or sale of assets

Each third-party provider has its own privacy policy governing their processing of your data. By using SheHarmony, you consent to this data sharing for order fulfillment.

Cookie Policy

We use cookies and similar tracking technologies to improve your experience:

• •Essential Cookies: Required for the website to function properly (session management, security)
• •Analytics Cookies: Help us understand how visitors use our site (page views, traffic sources)
• •Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• •Right to Access: Request a copy of the personal data we hold about you
• •Right to Rectification: Request correction of inaccurate personal data
• •Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• •Right to Restrict Processing: Request limitation of how we use your data
• •Right to Data Portability: Receive your data in a structured, machine-readable format
• •Right to Object: Object to processing of your personal data for certain purposes
• •Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at support@sheharmony.com. We will respond within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• •Right to Know: Request disclosure of personal information collected, used, and shared
• •Right to Delete: Request deletion of your personal information
• •Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal data)
• •Right to Non-Discrimination: We will not discriminate against you for exercising your rights

To submit a request, email support@sheharmony.com with "CCPA Request" in the subject line.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• •Encryption of data in transit (HTTPS/TLS)
• •Secure cloud infrastructure with access controls
• •Regular security assessments and updates
• •Limited employee access to personal data
• •Secure payment processing through PCI-compliant providers

While we strive to protect your data, no method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal information, we will notify affected users within 72 hours of discovery for high-severity incidents, or as otherwise required by applicable law.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@sheharmony.com.

If you are ordering a song as a gift for a child, you (the adult placing the order) are responsible for providing information about the child recipient and ensuring appropriate consent.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Marketing Communications

Currently, SheHarmony only sends transactional emails related to your order (order confirmation, song delivery, customer support responses).

If we expand to promotional or marketing emails in the future, you will have the right to opt out at any time by clicking the unsubscribe link in any such email or by contacting support@sheharmony.com.

We comply with the CAN-SPAM Act. Any future marketing emails will include our physical mailing address and a clear unsubscribe mechanism.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For privacy-related questions, requests, or concerns, contact us at: